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Need some help in your search? Choose
one of the main topics below or scroll through the list
for answers to BikerSingle.com's most frequently asked
questions. You can also visit our site map to find
quicker and easier answers.
If you don't see your answer in
the list below, please email BikerSingle.com customer
service care: support@BikerSingle.com.
•Username/Password
Q: I forgot my
username/password. Can you tell me what it is?
A: No problem! Just click Forgot
your username or password? at the login area.
Entering either your email address or username. Then
your password will be mailed to your registered mailbox
within a few minutes.
Q: Login problem
A:Your username and password are
case-insensitive. Please make sure you input them
correctly. This applies to you if you get the correct
username or password. If the problem still exists, you
may have turned the cookies off by accident. Then set
cookies of your browser on.
Still need help? Contact us.
Q: How do I change my
username/password?
A: Just go to My Account and
follow the easy steps!
Click
to Go Back to FAQ Topics
•My Profile
Q: How do I Create a Profile?
A: Creating and posting a profile
is free and takes only a few minutes to go through the
easy steps. Think of it as a quick sketch of who you
are, your lifestyle, and what counts most in a
relationship. Our questionnaire will highlight your
personality traits and interests and enable you to
describe your personality even further in a brief
narrative. Why wait? Create your profile today!
Q: How do I Update My Profile?
A: It's quick and easy to do! To
update your profile, just click "my account"
and follow the simple instructions.
Q: how do I modify my profile?
A: After logging in to MyAccount
page, click "Edit my profile", and you will
be able to change the information you want in your
profile.
Q: Where is my favorite list ?
A: Please click
"Who is My Favorite Proifles?", where you can see your
favorite list.
Q: How do I delete my profile?
A: To cancel, please send email to
support@BikerSingle.com or send email via our contact
form.
Click
to Go Back to FAQ Topics
•My Photos
Q: How do I post a photo?
A: BikerSingle.com makes it easy
for you to post a photo. To upload a photo directly from
your computer, simply go to the My Account, select
"Upload/Edit My Photo(s) ", and follow the instructions.
Q: How long will it take for my
photo to appear?
A: Normal posting time for photos
is 24-72 hours. Our team must approve each photo to
maintain the quality of matches available through
BikerSingle.com.
Q: I'm following all the
guidelines and still having trouble posting photos. Any
suggestions?
A: If you followed our Photo
Guidelines and still have trouble posting your photo,
please contact us.
Click
to Go Back to FAQ Topics
•Photo uploading requirements
- Only Gif, Jpg (Jpeg),BMP or
TIFF files can be processed
- Maximum 1200x1000 pixels
- Minimum 80x80 pixels
- Maximum 500KB file size
- No porn, unrelated, copyrighted
photos.
- Real, clear and nice-looking
photos will get priority listing.
- Your photos will be reviewed.
Inappropriate photos will be deleted.
Click
to Go Back to FAQ Topics
•Searching
Q: What is Search?
A: Searching allows you to specify
the types of member profiles you want to see. You can
conduct an unlimited number of searches by selecting the
preferences and characteristics of your desired match.
Start with zip code, age, and gender. Then narrow your
search with physical characteristics, lifestyle
practices, and relationship desires. Play around and try
a variety of searches. You never know where you'll find
your perfect match!
Q: Why am I not getting very
many matches?
A: There are a number of ways to
increase your number of matches. First make sure you
have created a profile. Once you create your profile,
our exclusive technology will compare your profile
responses with those of other members to find the
profiles that best match you. Already did that? The
criteria in your profile may be too specific. Go to
Search Profiles and try to broaden your match criteria.
For example, if you have height requirements of
5'10" -6'0", try expanding those by a few
inches.
Q: Why am I not getting very
many/any responses?
A: Want to increase you chances of
getting a response? Post a photo. Research shows that
profiles with photos are 8 times more like to receive a
response. When contacting other members, remember to
tell more about yourself and ask questions. This gives
your potential match even more reason to write back.
On the more technical side, Many
people have more than one email address. Make sure
you're using your registered e-mail address. If you're
not receiving any responses at all, you may have a
"Spamguard" in place that is keeping email
from BikerSingle.com from reaching you. Check with your
service provider.
If none of these solutions work,
please contact us and we'll be happy to help.
Click
to Go Back to FAQ Topics
•Web-Based Emailing
Q: I am a guest. Do I have to
become a gold member to reply to messages sent by
others?
A: No. As a guest, you can reply
to all messages sent to you.
Q: I am a guest. Can I initiate
sending messages to others?
A: As a guest, you can not
initiate sending messages to others. To do so, you need
to become a gold member.
Click
to Go Back to FAQ Topics
•Miscellaneous
Q: Why does the
BikerSingle.com site seem to be slow?
A: If you're having trouble with
the speed of our site, it's usually one of three things:
BikerSingle.com may be experiencing technical
difficulty. We know what it's like to be in a hurry to
find love, but please try again later. The connection on
your end may be the cause. Double-check your modem
settings or connection speed to make sure you're
connected at the highest possible internet connection
rate. The internet itself may be experiencing a traffic
jam. Try again at another time when the information
highway may not be so heavily traveled.
Q:How does our Instant
Messenger work?
A:
Our Instant Mesenger(IM) is a
Web-Based Flash messenger. You are not required to download and install our plugins.
But you need your browser with Flash installed.
Our Instant Messenger is a fun
and easy way to communicate instantly with other users
who are online now. You can click "Instant
messenger/Online chat" to start our
IM after you sign
in "My Account". There will show up a window
which includes the online users.You can chat with them
by clicking their usernames respectively. If you want to
log off, just close the online user list window.
We are improving our IM everyday.
Any of your suggestion about it will be highly
appreciated. Please feel free to send us your thoughts.
If you've done all this and
continue to have difficulties, please contact us, and
we'll be happy to help you.
Click
to Go Back to FAQ Topics
•Enable cookies
Q:What should I do if I get the
correct username or password, but still have trouble
logging in?
A:You may have turned the cookies
off by accident.Then please set cookies of your browser
on.
Q:HOW TO SET COOKIES OF YOUR
BROWSER ON?
A:1.Netscape Navigator 4.x
(Windows and Mac):
Click the Edit menu and select
Preferences.
Click on Advanced in the list of topics on the left side
of the window. The right side of the window should now
display a series of checkboxes.
Find the box labeled Accept all cookies and make sure it
is checked.
Click OK.
2.Microsoft Internet Explorer For
Windows Version 5.xx
Click the Tools menu and select
Internet Options.
Click the Security tab at the top of the window.
The box at the top of the window should read Internet
Zone.
The bottom section of the Security window contains
several buttons. Click the one marked Custom.
Scroll down the list of options until you see the
Cookies heading.
In the Allow per-session cookies (not stored), click the
Enabled button.
In the Allow cookies that are stored on your computer,
click the Enabled button.
Click OK.
3.Microsoft Internet Explorer For
Windows Version 6.xx
Click the Tools menu and select
Internet Options.
Click the Privacy tab at the top of the window.
Make sure that the slider is set at a level not higher
than Medium.
The bottom of the slider section of the Security window
contains several buttons. Click the one marked Advanced.
In the new window under the Cookies section, check the
box labeled Override automatic cookie handling.
Now you will see the other settings enabled and can be
configured.
Under the First-party Cookies section, click the Accept
button.
Under the Third-party Cookies section, click the Block
button.
Check the box labeled Always allow session cookies.
Click OK.
4.Microsoft Internet Explorer 5.x
(Mac)
Click the Edit menu and select
Preferences.
On the left pane, under the Receiving Files section,
click Cookies.
In the right pane, find the pull-down menu next to When
receiving cookies and select Never ask.
Click OK.
Click
to Go Back to FAQ Topics
•Membership
Q: How does my membership go?
A: Once you become a gold member,
your subscription will be auto-renewed monthly for
$9.95 only. Anytime you would like to choose a
different subscription plan or terminate your
subscription, please feel free to contact us at support@BikerSingle.com.
Q: I want to sign on to your
site but it's not secure.
A: Our website is very secure.
Tens of thousands of members have used our payment
system, which was provided by Verisign and CardService
International. Both of them are public-traded companies
on NASDAQ.
Q: I was considering upgrading
my account and clicked on the Paypal option. I noted a
few things that concerned me. First, it did not go
through. Second you are not using a SSL. I do not like
the idea of posting password and account information
with security. Also Pay Pal recommends not to enter any
information if the address line is not www.paypal.com,
which it was not.
A: As the best dating site, we
offer a very secure environment for tens of thousands of
our members. We have not encountered a single incident
where the customer's information was compromised.
Our website is directed to
PayPal.com. You actually enter all your billing
information at PayPal.com, not at our website. Please
double check..
Click
to Go Back to FAQ Topics
•Gold member's privileges:
*Unlimited searches and contacts
*Unlimited anonymous emailing
*Unlimited instant messenger
*Priority of listing on search
results pages
*View "Who is interested in
me?"
*View "Who has viewed my
profile?"
*Browse the list of newly
registered users
*Dating advice and safety tips
*Faster customer service
*View last login time
*Remove unwanted profiles from
search results
*Check daily news
*And many more...
Click
to Go Back to FAQ Topics
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